Customer-Centric principles are the foundation of any strategy aimed at customers and users.
When we talk about customers, we are referring to anyone who interacts with your brand, company, or institution, including users, employees, patients, and more. That's why we can discuss a Human-Centric strategy in a broader sense.
In this guide, we present the principles and tools that will help you understand and design a people-centered strategy.
What will you find in this guide?
- The pillars of Human-Centric strategies.
- The benefits you believe it can bring to your business.
- Where to start and how to implement a people-centered strategy.
- Tools for mapping and following a Human-Centric strategy.
- Tools for promoting the Human-Centric strategy within the organization.
